The entire world is dealing with lockdowns, curfews, quarantines and shortages of food and supplies and millions of people who have never worked from home before. IT departments everywhere are struggling with secure management of remote users and devices, worrying about connectivity, security and how they are supposed to deliver all of the services needed while working from home themselves.
Working from home – The new normal
Coronavirus, also known as COVID-19, has disrupted our lives in unthinkable ways. Local, state and national governments are instituting stay at home orders and ordering non-essential businesses to close. In response to COVID-19, people and organizations across the world are having to deal with illness, layoffs, financial losses and a large portion of workers suddenly forced to work from home. For many people, this is the first time they have had to work from home. For many organizations, this may be the first time they have had to support work from home employees or at least the first time they have had to support so many.
Secure Management of Remote Users and Devices
How can organizations deal with this sudden surge in remote employees, devices and support requests? For both workers and their companies, this new environment has significant consequences. More people telecommuting translates to much higher demand for more and different IT services. More requests are coming in for remote assistance. IT staff, who are often also working from home without their usual resources, need tools to help these remote workers. This has put a tremendous strain on many IT departments as they try to figure out how to set up secure communications, networking, and devices as well as train, help and support the users of all those devices, many times while working remotely themselves.
One of our customers was recently quoted saying:
“With the recent surge in requirements for home working, BMC Client Management has been a critical asset to West Midlands Ambulance Service as it has allowed the Trust to provision, secure, and support thousands of end user devices for our employees and more quickly than ever before. It is the best product I have ever seen or used.”
– Rich Monkton, IT Support Manager at West Midlands Ambulance Service University NHS Foundation Trust.
Track-It! Help Desk and Client Management provides secure management of remote users and devices. Let Track-It! and Client Management help you provide these critical IT services for your users securely and remotely and the best part is Track-It! be implemented in hours, not weeks like most systems. See why so many companies trust Track-It! and Client Management to remotely manage their users and devices.
Download a free trial or contact an account manager to learn more about how Track-It! Help Desk Software and Client Management can help you.
